App Delete Account Policy
How to delete your account and data
Delete your account in the app
This page explains how to delete your account and data from the TopOne app (Top One Class Limited).
The quickest way is in the app itself:
- Open the TopOne app and sign in
- Go to the Profile tab
- Scroll down and tap Delete Account
- Confirm when asked
Deletion happens straight away. It cannot be undone, and there is no recovery period. Once it is done, the data is gone.
If you cannot access the app
If you have uninstalled the app, forgotten your password, or cannot sign in for any reason, email enquiriesrichmond@top1one.co.uk from the address you used to register, with the subject “Delete my account”.
We will delete your account and confirm by email within 30 days, and usually much sooner.
What happens when you delete
+What gets deleted?
Everything the app holds about you: your account and sign-in details; your first name, last name, and phone number; your enquiries and all messages in them; and access to the account on every device you are signed in on.
+What is kept, and why?
If you have already booked an appointment, salon staff will have entered it into Phorest, the salon’s main booking system. That record is separate from the app and is not removed when you delete your app account, because it is the salon’s own record of an appointment you made. To have it removed too, email enquiriesrichmond@top1one.co.uk and ask us to delete your salon booking records.
+Are there any payment records?
No. The app does not take payments, so there are no card or payment records to keep.
+What if I keep my account? Do enquiries stay forever?
No. Enquiries closed by the salon are deleted 14 days after they close. Enquiries left open are deleted 90 days after the last message.
More information
For full details of what we collect and your rights under UK GDPR, see our privacy policy.
Read the Privacy Policy